Frequently Asked Questions
Everything you need to know about our specialty coffee and delivery.
How fresh is the coffee when it is shipped?
We roast our beans in small batches multiple times a week to ensure maximum freshness. Every bag is marked with a roast date, and we typically ship within 24-48 hours of roasting.
Do you offer international shipping?
Yes, we ship our specialty coffee worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Can I get my coffee beans pre-ground?
While we recommend purchasing whole beans for peak flavor, we offer several grind options including Espresso, Filter, and French Press. Simply select your preferred grind on the product page.
What is your return policy for food products?
Due to the perishable nature of coffee, we do not accept returns on roasted beans. However, if there is an issue with your order or you are unsatisfied with the quality, please contact our support team within 14 days.
How should I store my ONA coffee beans?
To maintain freshness, store your coffee in a cool, dark place in an airtight container. Avoid the fridge or freezer, as moisture and odors can compromise the flavor profile.
Are your coffee beans ethically sourced?
Absolutely. We pride ourselves on direct trade relationships, ensuring farmers are paid well above fair-trade prices and that all farming practices meet our high sustainability standards.