Returns & Exchanges

At ONA Coffee, we strive for quality in every roast. If your order is damaged or incorrect, we offer a straightforward returns and exchanges process to ensure you always have the perfect brew.

Return Process

• 1.
  Contact Support

  Email our customer service team within 7 days of receiving your order with your order number and photos of any damaged items or packaging.

• 2.
  Evaluation

  Our quality control team will assess the issue to determine if a replacement, store credit, or refund is the best solution for your specific case.

• 3.
  Return Shipping

  If a physical return is required, we will provide you with a pre-paid shipping label to send the items back to our roasting facility.

• 4.
  Resolution

  Once your return is received or your claim is approved, we will process your refund or dispatch a fresh replacement within 3-5 business days.